How long does shipping take usually?

Shipping times vary depending on shipping method, distance, carrier, etc. Typically, express shipping takes 2 to 4 days to arrive, while standard shipping may take 8 to 14 days.

I have changed my mind or made the wrong purchase, can I return the item for an exchange or refund?

If the goods are faulty or not as described, you are usually entitled to a refund or exchange. However, losses caused simply because you changed your mind or were negligent are not covered by the refund policy.

Why should I buy from your online store instead of a physical retail shop?

By operating exclusively online, we eliminate the overhead costs associated with physical stores. This allows us to offer a wider range of products at more competitive prices.

Are your shipping costs expensive to my country?

We strive to keep shipping costs competitive and transparent. We do not profit from shipping fees, and we can declare items as gifts upon request to potentially reduce customs duties.

Do you have a physical retail store?

No, we operate solely online to keep costs low and pass the savings on to our customers.

Can I track my order?

Once your order has shipped, you will receive a tracking number via email to monitor your shipment's progress. You may also track your orders status by login to your account and check the dashboard for status or contact us directly.

What should I do if I receive a damaged or incorrect item?

Please contact us immediately to inform us of the delivery status, damage or incorrect product details. We are not responsible for any losses caused by your negligence.